Sales Policy – Strongxsuri

Effective Date: November 23, 2024

At Strongxsuri, we aim to provide a seamless and enjoyable shopping experience for all our customers. Our Sales Policy outlines the terms and conditions governing the sale of products, including pricing, promotions, and payment methods. By purchasing from our website, you agree to be bound by the following terms:

1. Product Availability

We strive to ensure that the products listed on our website are available for immediate purchase. However, due to varying demand or inventory issues, some products may be out of stock. In the event that an item is unavailable, we will notify you promptly, and you can choose to:

  • Wait for the product to restock.
  • Choose a similar product.
  • Cancel your order and receive a full refund.

2. Pricing

  • All prices listed on Strongxsuri are in USD and are subject to change without notice. We make every effort to ensure that the prices on our website are accurate, but errors may occur. If a pricing error is discovered before processing your order, we will notify you and offer the option to either cancel or adjust your order.

  • Discounts and Promotions: We may offer discounts, special promotions, or coupon codes from time to time. These offers are subject to specific terms and conditions and may have expiration dates. Discounts cannot be combined unless explicitly stated.

  • Sales Tax: Sales tax is applicable to orders depending on the shipping address and local laws. The applicable sales tax will be calculated at checkout.

3. Payment Methods

We accept a variety of payment methods to make your purchase as convenient as possible, including:

  • Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.
  • PayPal: Secure online payment system.
  • Gift Cards: If available, you may use Strongxsuri gift cards for payment.

Payment will be processed at the time of order placement. If there are any issues with payment processing, you will be notified via email, and your order will not be processed until payment is successfully completed.

4. Order Confirmation

Once you complete a purchase on Strongxsuri, you will receive an order confirmation email with details of your order. This email serves as a receipt and includes your order number, the products purchased, the total amount charged, and estimated delivery details.

  • If you do not receive an order confirmation email, please check your spam/junk folder or contact our customer service team at [email protected] for assistance.

5. Shipping & Delivery

  • Shipping Costs: Shipping charges are calculated at checkout based on the size, weight, and delivery location of your order.
  • Processing Time: We aim to process orders within 1-2 business days. Orders placed over the weekend or on holidays may take longer to process.
  • Shipping Methods: We offer several shipping options, including standard, expedited, and express shipping. Delivery times may vary depending on the shipping method chosen and your location.

6. Order Cancellations

Orders may be canceled within 24 hours of placing the order, provided they have not yet been processed for shipping. If you wish to cancel your order, please contact us immediately at [email protected].

Once an order is in transit, it cannot be canceled, but you may initiate a return once the product arrives.

7. Returns and Refunds

For information on returning items, please refer to our Return Policy here. In general:

  • Returns must be initiated within 30 days of receiving the order.
  • Items must be in unused, unopened, and original packaging.
  • Refunds will be issued to the original payment method, excluding shipping fees, unless the item is defective or damaged.

8. Order Disputes and Chargebacks

If a chargeback or payment dispute is filed for any reason, we will make every effort to resolve the issue directly with the customer. However, if the issue is not resolved, Strongxsuri reserves the right to suspend or cancel your account, prevent future purchases, and report the matter to relevant authorities if necessary.

9. Customer Support

If you have any questions about our sales policy, your order, or need assistance with a product, please contact us:

10. Changes to This Sales Policy

Strongxsuri reserves the right to update or change this Sales Policy at any time. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this policy periodically to stay informed of any updates.